We recommend that you book well in advance, so that you have more dates to choose from. The ideal is 2-3 weeks in advance. Sometimes, however, also the so-called last-minute dates are available.

Yes, of course. However, this request has to be mentioned when booking. On request, there may be simultaneously up to 3 people in one room.

Yes, but we recommend that you mention this request when booking, a last-minute change may not be possible for operational reasons.

Contact our customer service as soon as possible. We will try to offer your date to other clients and you can also send in a substitute. You will find more information in our operating regulations.

We recommend that you travel to the city centre by metro line B (to the station Můstek) or take a tram ride (tram stop Vodičkova). It is difficult to park in the center. The closest option is the paid parking at Karlovo náměstí (about a 10 min walk) or for residents in any blue zone.

Before you start a treatment, you will fill in a health questionnaire at the reception and then we will take your current state of health into account along with any of your other requirements.

You can contact our staff with any questions, they will be happy to advise you.

During the massage, you keep your underwear on and the masseuse will cover you with a towel. You can also request disposable underwear.

A relaxation procedure in the recreation room, when you relax in a comfortable chair (usually after a massage) and you have your feet in a bubble bath. You can also choose the salt for the bath according to your wishes.

You can always contact our staff, who will be happy and willing to advise you.

For communication, you can use the phone, e-mail and also send us a message via the contact form or on Facebook.

Massage therapists speak only English and Thai. If you don't speak/understand English, we recommend that you communicate all your requirements and wishes to our staff before you start the treatment. Still, you don't have to be afraid of the language barrier. The therapists know basic phrases and words in Czech and they will guide you through the treatment.

We prefer payment in cash, but it’s possible to pay with all the common credit cards as well.

It depends purely on your own discretion, but mainly on your health and also financial situation:-) Most clients come about 1x in 1-2 weeks, but there are clients who visit our parlour regularly even 2-3 times a week.

We do not offer this kind of massage and we ask our clients to respect this and not turn to our staff with such requests and proposals.

Vouchers purchased from companies that intermediate massages and relaxation procedures (e.g. discount portals) cannot be extended. For vouchers that were purchased directly from us at the parlour or through the website, the option to extend is always subject to the terms that were in effect at the time of the purchase of the voucher or that were stated in the context of our offer or a special offer.

You can use the customer service contact for this type of communication.

zakaznicky.servis@salonelite.cz

It is necessary to wait for 24-48 hours (excluding weekends and holidays) for an answer, so that we can carefully examine the possible complaint.